PRIVACY POLICY

Effective Date: 01/01/2024

Welcome to Gold Mountain Transport (GMT)! We are a non-emergency medical transportation company providing reliable, safe, and timely wheelchair and gurney transportation services. This Privacy Policy outlines how we collect, use, store, and protect your personal information, including phone numbers, and ensures compliance with The Campaign Registry (TCR) and applicable privacy laws.

Information We Collect

We may collect the following types of personal information:

1. Contact Information:

• Phone numbers (used for confirming appointments, coordinating pickups and drop-offs, and service updates).
• Names and email addresses (if provided).

2. Trip Details: 

• Pickup and drop-off locations.
• Requested transportation times.

3. Service-Related Information:

• Feedback or inquiries about our services.

4. Device Information:

• If you interact with us via electronic forms or platforms, we may collect your device’s IP address and browser type for security purposes.

How We Use Your Information

We use your personal information to:

1. Provide Services:

• Schedule, confirm, and manage transportation appointments effectively.

2. Communicate Updates:

• Send service-related notifications such as ride confirmations, schedule changes, or reminders.

3. Improve Customer Experience:

• Gather feedback and respond to inquiries to enhance our services.

4. Ensure Compliance:

• Meet legal and regulatory requirements, including TCR compliance.

TCR Compliance and SMS Messaging

As part of our service, we may send text messages (SMS) to confirm appointments or provide service-related updates. By providing your phone number, you consent to receive such communications. Standard text messaging rates may apply. You can opt-out of receiving these messages by replying STOP to any SMS.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only:

1. With service providers that support our operations (e.g., dispatch systems).
2. To comply with legal obligations or protect our rights.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. These measures include secure storage and encrypted communications.

Your Rights

You have the right to:

1. Access Your Data:

    Request a copy of the personal data we hold about you.

2. Opt-Out of Communications:

    Stop receiving SMS or other communications at any time.

3. Request Data Deletion:

    Ask us to delete your personal data, subject to legal obligations.

4. Update Information:

    Correct or update your personal details.

To exercise these rights, contact us at 530-485-5113 or via email at dispatch@goldmountaintransport.com.

Third-Party Links

Our website or communications may include links to third-party sites. Gold Mountain Transport is not responsible for the privacy practices of these sites. Please review their privacy policies.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

Gold Mountain Transport reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any significant changes via our website or direct communication.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Gold Mountain Transport

Phone: 530-485-5113

Email: dispatch@goldmountaintransport.com

Address: 5900 King Rd, Loomis, CA 95650